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Fixing Common Web Browser Issues

Web pages have a lot of moving parts, as do the web browsers we use to view them. Occasionally something can get stuck in the works, but often these quick fixes can solve your problem without taking time out of your schedule to visit IT Services! These solutions will focus on Chrome and Firefox, since they have the greatest compatibility with the software and services used at Stockton University.


Shut down your browser completely and start fresh.

It’s a common refrain but this action often helps clear up small issues that can compound over time, and also frees up physical resources on your computer. Be sure to save any unfinished work before doing this!

  • Windows
    • Close each and every browser window you have open.
  • Mac
    • Use the keyboard shortcut cmd+Q to “Quit” the application. This command closes out of the browser entirely, whereas individually closing out browser windows would leave the application running in the background.


Remove cookies.

Cookies are small records stored in your Browser that are primarily used to retain identity information for websites, such as logins and advertising information. These records are how sites you authenticate with keep you logged in for a period of time, so these can sometimes cause issues if you have multiple accounts for a single site. If a website you have to log in to is acting unusually, removing its cookies is often the first and last step in troubleshooting an issue.

  • Chrome
    • At the top right corner, click the three-dot menu button.
    • Click More tools > Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Check the box next to “Cookies and other site data”.
    • Click Clear data.
  • Firefox
    • Click the menu button and choose Preferences.
    • Select the Privacy & Security panel and go to the Cookies and Site Data section.
    • Click the “Manage Data” button. The Manage Cookies and Site Data dialog will appear.
    • In the Search websites field, type the name of the site whose cookies you want to remove. Items that match your search will be displayed.
    • To remove all cookies and storage data for the website, click Remove All Shown.
    • To remove selected items, select an entry and click Remove Selected.
    • Click Save Changes.
    • In the Removing Cookies and Site Data confirmation dialog that opens, click OK.


Clear your cache of old data.

As you view web content such as videos or images, your browser builds a cache of data around the websites you commonly visit. This cache can grow to a significant size, and occasionally the data may be out of date, so it’s good practice to clear your cache from time to time.

  • Chrome
    • At the top right corner, click the three-dot menu button.
    • Click More tools > Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Check the box next to “Cached images and files”.
    • Click Clear data.
  • Firefox
    • Click the menu button and choose Preferences.
    • Select the Privacy & Security panel.
    • In the Cookies and Site Data section, click Clear Data….
    • Remove the check mark in front of Cookies and Site Data.
    • With Cached Web Content check marked, click the Clear button.


Remove extensions that you no longer use.

Extensions load with your browser and often take up significant resources. Taking unnecessary extensions out of the equation will make it easier for your browser to load pages, and in some cases make webpages more stable.

    • Chrome
    • At the top right, click the three-dot menu button. Next, click More tools Extensions.
    • On to the extension you want to remove, click Remove.
    • Confirm by clicking Remove.
  • Firefox
    • Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
    • In the Add-ons Manager tab, select the Extensions or Themes panel.
    • Select the add-on you wish to remove.
    • Click the Remove button.
    • Click Restart now if it pops up. Your tabs will be saved and restored after the restart.


For more information on maximizing your Chrome experience, check out this video series “Learning the Chrome Browser” on!