Jabber Phone Setup

Jabber Application Setup

The Cisco Jabber software will allow you to remotely access your desk phone from anywhere using your computerCisco Jabber is pre-configured for desktop and laptop computers, but can also be setup upon request on android and iOS mobile devices. To request mobile access to Jabber please call 609-652-4309 to speak to the ITS Help Desk.

 

Installation Instructions

  1. Open your web browser and visit: https://www.webex.com/downloads/jabber.html

  2. Select "Download for Windows"

    Jabber  Windows First Seat

  3. Once the download is complete, run the installer

    Second Windows Jabber Scroll

  4. Accept and install

    Third Windows Jabber Scroll


  5. Allow Jabber to make changes to your system, start checked and click finish.

    Fourth Windows Jabber Scroll

  6. Enter your full Stockton University email address and click continueFifth Windows Jabber Scroll

  7. Authenticate with your Stockton GoPortal Credentials. 

    Fifth Windows Jabber Scroll

IMPORTANT: Prior to completing the steps below, it is necessary to log into VPN via Cisco Connect application! If you need VPN access, please fill out our remote access form. 


  1. Open the Windows Start Menu. Type "Software Center" into the Windows Search Bar and then click on "Software Center" App.

Open the Windows Start Menu screenshot

  1. Use the search bar in the upper left corner of the window to search for Jabber application and then click on it.
Use the search bar screenshot
  1. Select the Install option
Select the Install option screenshot
  1. Wait for the install to complete (~5 minutes), the status will change from available to installed once the install is complete.
    Wait for the install to complete screenshot

IMPORTANT: If you need access to Jabber on a Stockton managed Apple computer please call the ITS Help Desk at 609-652-439 for assistance.

 

  1. Open your web browser and visit: https://www.webex.com/downloads/jabber.html

  2. Select "Download for MacOS"

    Download for MacOS screenshot


  3. One the download is complete, open finder and navigate to your Downloads folder and open the downloaded Jabber Package

    open the downloaded Jabber Package screenshot

  4. Select Continue

    Select Continue screenshot

  5. Select Continue

    Select Continue 2 screenshot

  6. Select Agree

    Select Agree screenshot

  7. Select Install 

    Select Install screenshot

  8. Enter your personal computers administrative credentials to perform the install. Note, this is the password that you use to access your personal computer and not your Stockton GoPortal Credentials. 

    Enter your personal computers administrative credentials screenshot

  9. Select close to finish the install.

    Select close to finish the install screenshot

  10. Open finder, navigate to your Application folder, and locate the Cisco Jabber application. 

    locate the Cisco Jabber application screenshot

  11. When prompted to login, enter your full formal email address (FirstName.LastName@stockton.edu), select continue. 

    enter your full formal email address screenshot

  12. When prompted, enter your Stockton GoPortal Login credentials.

    enter your Stockton GoPortal Login credentials screenshot

  13. When prompted, allow Jabber to interact with your audio settings.

    allow Jabber to interact with your audio settings screenshot

  14. You will receive a prompt to allow Jabber to access your screen recording settings, select okay. 

    allow Jabber to access your screen recording settings screenshot

  15. When prompted, open your system preferences to change the screen recording settings for the application. 

    change the screen recording settings screenshot

  16. In the system preferences window that opens up, click on the pad lock icon in the lower left corner of the window to unlock the settings. You will be prompted to re-enter your personal computer credentials to change the computer settings. These are the same credentials required by step 9. 

    re-enter your personal computer credentials step 1 screenshot


    re-enter your personal computer credentials step 2 screenshot

    re-enter your personal computer credentials step 3 screenshot


  17. Check the box next to Cisco Jabber and then click back on the pad lock in the lower left corner of the window to save the settings. 

    Check the box next to Cisco Jabber screenshot

  18. Select the option to quit Jabber to continue. 
    quit Jabber to continue screenshot


    The Jabber install will then be complete and available for use. 

 

FAQ's

1.) Click the gear icon on the top right hand side of Jabber.

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2.) Go through each setting and make sure the correct device is selected,


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3.) Lastly, click "Okay" to save your device settings.

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1.) Click on the dial button on the upper right hand column on the left half of the application.

 

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2.)Dial your number with a 91 prior to any other numbers to dial out. Then, click the call icon.

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3.) To mute yourself, click the icon highlighted in green to the left. If you would like to end the call, press the red "X" button on the right.

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Cisco Desk Phones

For information on using your desk phone, visit our Cisco 8800 Series Phone Guide.