Microsoft 365 Support

 

๐Ÿงญ Overview

  • You will learn how to access Microsoft 365 services and complete common tasks.
  • Best for: Students, faculty, staff, and student workers.
  • Time: ~10 minutes.

Prerequisites

  • Active Stockton account and SSO access.
  • Your GoPortal password.
  • Access to Duo authentication when prompted.
  • A device with a supported web browser and internet connection.

Microsoft 365 Sign-In and Apps

Use the accordion below to sign in and find web-based Microsoft 365 applications.

Sign in to Microsoft 365

Use your Stockton account to sign in to the Microsoft 365 portal.

  1. Open the portal

    Open a web browser and go to the Microsoft 365 portal.

    Microsoft 365 sign-in page

  2. Enter your email address

    Enter your Stockton email address and select Next.

    • Students: username@go.stockton.edu
    • Faculty, staff, and student workers: first.last@stockton.edu
  3. Authenticate

    Enter your GoPortal password and complete Duo authentication if prompted. You will then be taken to the Microsoft 365 portal.

Open Microsoft 365 web apps

After signing in, use the Apps menu to open available Microsoft 365 applications in your browser.

  1. Select Apps

    Select Apps from the Microsoft 365 portal to view popular applications.

    Microsoft 365 portal showing the Apps option and application icons

  2. Open an app

    Select an application icon, such as Word, Excel, PowerPoint, OneNote, or Teams, to open it in your web browser.

  3. View all apps

    Select All apps to view the full catalog of Microsoft 365 applications available to your account.

    Microsoft 365 All apps page


OneDrive

OneDrive is Microsoft 365 cloud storage for saving, accessing, sharing, and collaborating on files.

Access OneDrive cloud storage

OneDrive supports Microsoft Office files, file version history, file sharing, and access from web browsers, desktop applications, and mobile devices.

  1. Open OneDrive

    Go to onedrive.microsoft.com.

  2. Sign in

    Sign in with your Stockton account if prompted.

  3. Manage files

    Select files and folders to open, upload, organize, share, or download them.

    Diagram showing My Documents moving to OneDrive

  4. Install the OneDrive app

    Desktop and mobile versions of OneDrive are available from the OneDrive download page.

Share files and folders in OneDrive

Share files and folders with people at Stockton or external recipients when permitted.

  1. Select the item

    In OneDrive or File Explorer, right-click the file or folder you want to share.

  2. Choose Share

    Select Share from the menu.

    OneDrive file menu with Share highlighted

  3. Add recipients

    Enter the email addresses of the people who need access. Review the sharing permissions before continuing.

  4. Send the invitation

    Add an optional message, then select Send. Recipients receive an email with access to the shared item.

    OneDrive sharing window with recipient field and Send button

Restore deleted OneDrive files

Use the OneDrive Recycle Bin to recover files or folders that were deleted accidentally.

  1. Open OneDrive

    Go to OneDrive and sign in with your Stockton account.

  2. Open Recycle Bin

    Select Recycle bin from the left navigation menu.

    OneDrive web interface showing the Recycle bin option

  3. Restore the item

    Select the files or folders you want to recover, then select Restore.


SharePoint

SharePoint provides team sites, shared document libraries, controlled access, and document collaboration tools.

Access SharePoint

SharePoint access and site membership are managed based on the needs of the site and the permissions assigned to you.

  1. Open SharePoint

    Go to Stockton SharePoint.

  2. Sign in

    Sign in with your Stockton account if prompted.

  3. Open a site

    Select a site from your frequent sites, followed sites, or search results.

    Diagram showing a network folder moving to SharePoint

Manage SharePoint members

SharePoint site owners can add members, remove members, and change member permissions.

  1. Open the site

    Open the SharePoint site where you are an owner.

  2. Open the Members menu

    Select the Members button near the upper-right corner of the page.

    SharePoint site showing the Members button

  3. Update access

    Select Add members to add a person. Use the menu next to an existing member to change their role or remove their access.

    SharePoint membership menu with options to add members and edit member roles

Sync SharePoint folders to your computer

Syncing a SharePoint document library lets you access its files in File Explorer while OneDrive keeps them synchronized.

  1. Open the document library

    Open the SharePoint site that contains the files you need, then select Documents or the document library you want to sync.

  2. Select Sync

    Select Sync from the document library toolbar.

    SharePoint document library showing the Sync button

  3. Approve OneDrive prompts

    Approve any browser or OneDrive prompts to start the sync process.

  4. Find the synced files

    Open File Explorer. The synced library appears under the Stockton University organization name in the left navigation pane.

    File Explorer showing a SharePoint folder synced to the computer

Teams, OneDrive, and SharePoint training

Use the training resources below to learn more about Microsoft collaboration tools.

  1. Teams training

    Watch the Teams Work Better training video.

  2. SharePoint training

    Watch the Collaborate Smarter with SharePoint training video.

  3. OneDrive training

    Watch the OneDrive Essentials training video.


Shared Email Access

Microsoft 365 supports Microsoft 365 Groups, shared mailboxes, and distribution groups. Each accordion contains a process list for the related task.

View Microsoft 365 Groups

Microsoft 365 Groups provide shared conversations, files, calendars, and membership management for teams.

  1. Open Outlook

    Go to Outlook on the web or open Outlook for Windows.

  2. Find Groups

    In the left navigation pane, expand Groups.

  3. Open a group

    Select a group to view its conversations, files, calendar, and members.

Update Microsoft 365 Group subscription settings

Group subscription settings determine whether group conversations are delivered to your personal inbox.

  1. Open the group

    Open the Microsoft 365 Group in Outlook on the web.

  2. Open group settings

    Select the group settings or membership options available for the group.

  3. Update your subscription

    Choose whether you want group conversations delivered to your inbox, then save your changes.

Manage Microsoft 365 Group membership

Only Microsoft 365 Group owners can add members, remove members, or update member roles.

  1. Open the group

    Open the Microsoft 365 Group in Outlook on the web.

  2. Open membership settings

    Select the member list or group settings.

  3. Update membership

    Select Add members to add a person. Select an existing member to remove them or update their role, then save your changes.

Open a shared mailbox in Outlook on the web

Shared mailboxes are not used for direct sign-in. You must be granted permission before you can open or add a shared mailbox.

  1. Open Outlook on the web

    Go to Outlook on the web and sign in with your Stockton account.

  2. Open your profile menu

    Select your profile icon in the upper-right corner.

  3. Open another mailbox

    Select Open another mailbox.

  4. Select the mailbox

    Enter the name or email address of the shared mailbox, select it from the search results, and select Open.

Add a shared mailbox in Outlook on the web

Add a shared mailbox to your Outlook folder pane for easier access.

  1. Open the folder pane menu

    In Outlook on the web, right-click Folders or Shared with me, depending on your Outlook view.

  2. Add a mailbox

    Select Add shared folder or mailbox.

  3. Search for the mailbox

    Enter the shared mailbox name or email address.

  4. Confirm access

    Select Add. The mailbox will appear in your folder pane if you have permission to access it.

Send from a shared mailbox in Outlook for Windows

You need Send As or Send on Behalf permissions before sending messages using a shared mailbox address.

  1. Create a new message

    Open Outlook for Windows and select New Email.

  2. Show the From field

    Select Options, then select From if the From field is not visible.

  3. Choose the shared address

    Select From and choose the shared mailbox address.

  4. Send the message

    Compose your message and select Send.

Add a shared mailbox in Outlook for Android or iOS

You must have permission to the shared mailbox before adding it to the Outlook mobile app.

  1. Open Outlook settings

    Open the Outlook mobile app, select your profile icon, then select the gear icon.

  2. Add an account

    Select Add Mail Account.

  3. Choose Shared Mailbox

    Select Add Shared Mailbox.

  4. Enter the mailbox address

    Enter the shared mailbox email address and follow the prompts to complete setup.

Join a distribution group

Some distribution groups allow self-service membership. If a group is not available, contact the group owner or the ITS Help Desk.

  1. Open Outlook settings

    Go to Outlook on the web, sign in, and select the gear icon in the upper-right corner.

    Outlook on the web showing the Settings gear icon

  2. Open Distribution groups

    Select General, then select Distribution groups.

    Outlook settings with General selected

  3. Open the group portal

    Select the Visit this portal link.

    Outlook settings showing Distribution groups and the Visit this portal link

  4. Join the group

    Under Distribution groups I belong to, select Join. Search for the group, select it, and choose Join again.

    Distribution group portal showing the Join button

    Distribution group search window showing the Join button

    Confirmation message for joining a distribution group

Leave a distribution group

Use the distribution group portal to remove yourself from a group that allows self-service membership changes.

  1. Open the group portal

    In Outlook on the web, go to Settings, select General, select Distribution groups, and then select Visit this portal.

  2. Select the group

    Under Distribution groups I belong to, select the group you want to leave.

  3. Leave the group

    Select Leave, then confirm the removal.

    Distribution group portal showing the Leave button

    Confirmation dialog for leaving a distribution group

  4. Verify removal

    Confirm that the group no longer appears in your distribution group list. Contact the group owner or ITS if you cannot remove yourself.


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