Dates:

January 18th, 2027 – February 12th, 2027

Course Description:

The course will provide knowledge of internal financial reporting documents and their use in business decision making.  Participants will be able to read, interpret and analyze financial reports, use performance data to inform strategic decision-making and long-term planning, and effectively utilize information from financial statements to make optimal business decisions.

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Dates:

February 15th, 2027 – March 12th, 2027

Course Description:

The course will provide knowledge of external business conditions and the use of market trends and predictions in business decision making. Participants will be able to describe the function of market economies, assess the impact of variables such as inflation and labor markets on business operations and make strategic business decisions in response to markets, demographics and consumer behavior.  

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Dates:

March 15th, 2027 – March 26th, 2027

Course Description:

This course will provide knowledge of artificial intelligence (AI) tools and their application in the casino resort industry. Participants will be able to describe the function of various AI tools and their best use, identify opportunities for AI tool integration and develop a plan for their integration.  

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Dates:

March 29th, 2027 – April 16th, 2027

Course Description:

This course will provide knowledge of the casino industry its context in state and regional economies, trends impacting business opperations and emerging opportunities in the market. Participants will be able to describe the contribution of key industry segments, identify changing industry trends and formulate strategies to position the organization for long term sustainability.

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Dates:

April 19th, 2027 – May 7th, 2027

• East Coast Gaming Congress - April 27-28, 2027
• New Jersey Tourism Industry Association (NJTIA) Advocacy Day – May 2027 

Course Description:

This advanced leadership course is designed for casino managers navigating a rapidly changing workforce environment within hospitality and gaming industries. Participants will examine evolving employee expectations, generational dynamics, leadership communication strategies, and modern management practices that improve retention, morale, accountability, and team performance.

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Dates:

May 10th, 2027 – May 21st, 2027

Course Description:

This course provides participants with a practical overview of how marketing supports casino and hospitality business goals. The course focuses on identifying target audiences, selecting effective marketing channels, measuring campaign performance using Key Performance Indicators (KPIs), and making basic budget decisions based on anticipated Return on Investment (ROI).

By the end of this module, participants will be able to:

1. Identify target audiences and select marketing channels that align with customer characteristics and business goals.
2. Recognize and interpret common marketing KPIs used to evaluate campaign effectiveness.
3. Use basic ROI calculations to compare marketing options and make informed budget recommendations.

Faculty:

Ning Ye

Associate Professor of Marketing

Stockton University

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Ning Ye

Associate Professor of Marketing

Ning Ye is an Associate Professor of Marketing at Stockton University. Her research examines consumer behavior, with a particular focus on health, food, social media, and emerging technologies. Her research has been published in journals such as Marketing Science, Journal of Marketing, Journal of Consumer Psychology, Psychology and Marketing and Journal of Environmental Psychology. She particularly enjoys teaching courses in marketing analytics and digital marketing. She received her Ph.D. from Temple University, where she won several research awards and a departmental teaching award for doctoral students. She received her Master’s Degree in Marketing from Johns Hopkins University and Bachelor’s Degree in Business English from Dongbei University of Finance and Economics, China. Ning is the winner of the 2017 ACR/Sheth Foundation Dissertation Proposal Competition, and the 2017 AMA-Sheth Foundation Doctoral Consortium Fellow.

Dates:

May 24th, 2027 – June 25th, 2027 

Course Description:

This intensive capstone experience provides students with the opportunity to apply strategic management concepts to a real-world organization. Students will assess an organization's strategic position through environmental scanning and competitive analysis, develop key performance indicators (KPIs), and formulate actionable strategic plans aligned with organizational goals and stakeholder expectations. The course emphasizes collaborative learning, peer review, and practical application. Rather than relying primarily on instructor feedback, students will actively engage in structured peer evaluation processes throughout the course, providing strategic recommendations and constructive feedback to classmates. This approach mirrors contemporary strategic planning environments where leaders routinely present plans to boards, executives, and stakeholders for critique and refinement. The course culminates in the development and presentation of a comprehensive strategic plan suitable for organizational leadership review.

The course is organized around the development of a strategic plan for an existing organization or business venture selected by the student. Students will progress through a series of strategic planning milestones while receiving structured feedback from peers. Two required synchronous meetings provide opportunities for collaborative planning, peer review, and final presentations.

Faculty:

Noel Criscione-Naylor

Professor of Hospitality, Tourism and Event Management

Stockton University

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Noel Criscione-Naylor

Professor of Hospitality, Tourism and Event Management

Dr. Noel Criscione-Naylor is a Professor of Hospitality, Tourism and Event Management at Stockton University and an experienced hospitality leader with more than 12 years of management experience in the casino gaming industry. Her professional and academic work bridges industry practice with leadership, strategy, workforce development, service excellence, operational improvement, and emerging technologies within hospitality and casino resort environments. She earned her Doctorate in Educational Leadership from Rowan University, a Master of Public Administration with a specialization in Public Management from Rutgers University, and a bachelor's degree in Political Science. Her additional professional preparation includes advanced education in employment law and employee relations through Cornell University, Lean Six Sigma certification, and specialized training in hospitality technology and artificial intelligence. Her teaching includes strategic management, hospitality analytics and decision-making, human resource management, continuous service improvement, facilities management, operations management, and legal and ethical business environments. Her scholarship examines hospitality and tourism management, workforce and organizational issues, experiential education, and the evolving role of technology and artificial intelligence. Drawing upon both her casino industry experience and academic expertise, Dr. Criscione-Naylor emphasizes the application of leadership and management principles to complex operational environments. Her approach focuses on helping professionals strengthen strategic decision-making, improve organizational performance, lead people effectively, and respond to the rapidly evolving casino resort industry.